Cancellation of contracts for goods and returns policy - for consumers only
This section applies to consumers only (and not to businesses or other organisations) who order Goods.
If you wish to cancel your order:
you can notify us by email to email@example.com before we have dispatched the Goods to you; or
where Goods have already been dispatched to you, by notifying us in writing either at our registered address or by emailing firstname.lastname@example.org in accordance with paragraph 3 below.
3. If you ordered through our Website, you can change your mind and return Goods you have ordered from us for any reason at any time within 14 calendar days of receipt commencing the day after receipt for a full refund or exchange, subject to the following:
3.1 you must inform us in writing of your cancellation, at our registered address or by emailing email@example.com within 14 calendar days of your receipt of the Goods and
3.2 where the Goods have been delivered to you by post, you must return the Goods to us at your expense and at your own risk
4 We will issue a refund of the purchase Price of the Goods and any associated standard initial delivery costs or an exchange credit (as applicable) as required within 14 calendar days of receipt of the return Goods.
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
5 The rights to return the Goods to us as referred to in paragraph 3 will not apply in the following circumstances:
5.1 to any Goods that we have made or customised specifically for you;
5.2 to any Goods that by their nature have a limited lifespan; or
5.3 to any Goods where packaging seals have been broken where the seal is required to maintain the Goods.
The provisions of paragraph 5 do not affect your statutory rights.
6 You may also return Goods for any of the following reasons for a full refund or exchange, at no additional cost, subject to statutory limitations:
6.1 where Goods arrive in a damaged or unsatisfactory condition - Please mark the delivery note when you sign for the Goods to indicate that packaging is damaged or the Goods are uninspected as this helps us to recover the cost of damage from our couriers;
6.2 where Goods are faulty;
6.3 where the Goods do not match the description of the Goods ordered; or
6.4 where the quantity of the Goods does not match the quantity ordered.
7 If required, we will arrange collection of damaged/faulty Goods at a mutually convenient time on a working day.
8 Where a refund is due, we will make refund direct to the payment method you originally used for your purchase.
9 We will process your refund (including delivery costs where applicable) within 14 calendar days of receipt of the Goods.
10 If you are exercising your right to change your mind in accordance with paragraph 3:
10.1 we may reduce your refund of the Price paid (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the Price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
10.2 the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.