"Really impressive level of customer service and technical support.”
Marc Bozdogan, BMC Teammachine 01 Four
Terms & Conditions
These terms and conditions are between you ('the customer') and us, LAP Bikes Limited, a private limited company incorporated in England with registration 12825825, for the conclusion of contracts via our online shop www.lapbikes.com.
The presentation of our goods on our website www.lapbikes.com does not constitute a binding offer on our part.
If at the time of ordering, a bike is out of stock, we will contact you via email or telephone and provide a revised dispatch date.
You agree that your use of the website and our services is at your own risk. The website and services are provided on an as-is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights; To the extent that it is lawfully possible to do so, we make no warranty that the website and our services and/ or any information will meet your requirements. No advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. LAP Bikes Limited reserve the right to alter prices and specifications without further notice.
Where a rare error may occur and goods may be incorrectly priced, we will not be obliged to supply the goods at the incorrect price or at all. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
We reserve the right to cancel an order up to the point of delivery.
You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions.
Under the Consumer Contracts Regulations (Information, Cancellation & Additional Charges) you have the right to cancel your order up to 14 days for any item bought on this website for a full refund.
The following exclusions apply:
Goods made to the customer’s specification
Delivery fees where applicable
To cancel an order, please call us on 0208 396 6983 or contact us via email.
Items should be returned with the original packaging and with any labels still attached and be in a new and unused condition. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. We do not cover the costs of returning an item.
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered
The delivery service provider does not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
We have reason to suspect that there is a risk of a fraudulent transaction
If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
If you have any questions or encounter any problems please contact us by email or call us on 0208 396 6983.
Cancellation of contracts for goods and returns policy - for consumers only
This section applies to consumers only (and not to businesses or other organisations) who order Goods.
If you wish to cancel your order:
you can notify us by email to firstname.lastname@example.org before we have dispatched the Goods to you; or
where Goods have already been dispatched to you, by notifying us in writing either at our registered address or by emailing email@example.com in accordance with paragraph 3 below.
3. If you ordered through our Website, you can change your mind and return Goods you have ordered from us for any reason at any time within 14 calendar days of receipt commencing the day after receipt for a full refund or exchange, subject to the following:
3.1 you must inform us in writing of your cancellation, at our registered address or by emailing firstname.lastname@example.org within 14 calendar days of your receipt of the Goods and
3.2 where the Goods have been delivered to you by post, you must return the Goods to us at your expense and at your own risk
4 We will issue a refund of the purchase Price of the Goods and any associated standard initial delivery costs or an exchange credit (as applicable) as required within 14 calendar days of receipt of the return Goods.
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition (unless the bike is faulty and the non re-saleability is due to the fault). That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
5 The rights to return the Goods to us as referred to in paragraph 3 will not apply in the following circumstances:
5.1 to any Goods that we have made or customised specifically for you;
5.2 to any Goods that by their nature have a limited lifespan; or
5.3 to any Goods where packaging seals have been broken where the seal is required to maintain the Goods.
The provisions of paragraph 5 do not affect your statutory rights.
6 You may also return Goods for any of the following reasons for a full refund or exchange, at no additional cost, subject to statutory limitations:
6.1 where Goods arrive in a damaged or unsatisfactory condition - Please mark the delivery note when you sign for the Goods to indicate that packaging is damaged or the Goods are uninspected as this helps us to recover the cost of damage from our couriers;
6.2 where Goods are faulty;
6.3 where the Goods do not match the description of the Goods ordered; or
6.4 where the quantity of the Goods does not match the quantity ordered.
7 If required, we will arrange collection of damaged/faulty Goods at a mutually convenient time on a working day.
8 Where a refund is due, we will make refund direct to the payment method you originally used for your purchase.
9 We will process your refund (including delivery costs where applicable) within 14 calendar days of receipt of the Goods.
10 If you are exercising your right to change your mind in accordance with paragraph 3:
10.1 we may reduce your refund of the Price paid (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the Price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
10.2 the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.